Thanks for shopping at WoodU.
We appreciate the fact that you like to buy our creative wooden toys we designed.
As with any shopping experience, there are terms and conditions that apply to transactions at WoodU Store. The main thing to remember is that by placing an order, you agree to the Returns & Shipping Policy.
We believe your kids will be thrilled with the product you purchase from the WoodU store. That's because we go out of our way to ensure that they're designed to be safe for use. We understand, however, that sometimes a product may not be what you expected it to be.
Your return shipment is free of charge in some cases. You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If the reason for return isn't a result of woodutoys.com error, the cost of return shipping will be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.